Return policy
30-day returns
If something isn't right, send it back within 30 days of delivery. Unused, in its original packaging, and we'll sort it out.
How to return something
- 1
Email us
Send your order reference and what you want to return to orders.arken@gmail.com. No form to fill in.
- 2
Get a label
We reply with a returns number and, where postage is on us, a prepaid label.
- 3
Send it back
Pack it in the original box with everything that came in it, and write the returns number on the outside.
- 4
Get refunded
Once it lands and passes a quick check, we refund the original payment method within 3-5 working days.
Who pays postage
- Faulty, damaged or not as described
- We do. You get a prepaid label and a full refund including the original delivery charge.
- Changed your mind
- You do. We refund the item price; the original delivery charge isn't refunded.
What we can't take back
- Items returned after 30 days from delivery
- Anything with the seal broken on software or downloadable content
- Products damaged by accident, misuse or modification
- Gift cards, which are non-refundable
- Items missing their original packaging or bundled accessories
Faulty after 30 days?
ARKEN provides the warranty directly for 12 months from delivery. This is our own warranty, not a manufacturer or importer warranty. If a product fails inside that window, contact us with your order reference and we will handle it. Your statutory consumer rights are unaffected.